Tidio combines live chat with an AI chatbot called Lyro that answers up to 70% of customer questions automatically in 6 seconds. Integrates with Shopify and WooCommerce to handle order queries and product recommendations from the chat widget.
Best for
E-commerce stores who want to automate customer support without losing the personal touch.
Pricing
Ongoing free tier available, no trial required. Paid plans start at $29/mo.
Pros
- Lyro AI chatbot handles a genuinely high share (up to 70%) of customer questions automatically
- Tight Shopify and WooCommerce integration for order queries and product recommendations
- Usable free tier to test live chat before committing to the AI add-on
Cons
- Best AI response volume and full automation require a paid plan
- Automated responses still need occasional human handoff for complex or sensitive issues
Tags
live-chatchatbotcustomer-supportecommerceshopify
Frequently asked questions
Will Tidio's AI chatbot handle every customer question?
It's designed to resolve a large share automatically, but complex or sensitive queries typically still need a human handoff — it's built to reduce support load, not eliminate it entirely.